From Words to World-Class Service: Communication in Tourism
.webp)
ISBN No: 978-93-49196-07-0
Author: Dr. PRITI VERMA
Price: ₹699.00
Description: From Words to World-Class Service: Communication in Tourism explores the vital role of effective communication in delivering exceptional tourism and hospitality experiences. Communication serves as the bridge between service providers and travelers, influencing customer satisfaction, trust, and overall travel experiences. It encompasses verbal, non-verbal, written, and digital interactions used in hotels, travel agencies, airlines, and tourist destinations.
Strong communication skills help professionals understand customer needs, resolve issues efficiently, and provide accurate information across diverse cultural and linguistic backgrounds. In an increasingly globalized tourism industry, effective communication enhances service quality, promotes positive relationships, and strengthens destination branding. Ultimately, it transforms ordinary interactions into memorable experiences, contributing to customer loyalty and the growth of the tourism sector.